Welcome to Black Mountain Digital Privacy Policy
Effective Date: Dec 2025
Black Mountain Digital ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or purchase our products and services.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment providers)
- Business name and branding assets provided for custom work
Non-Personal Information
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our website
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our products and services
- Process orders, payments, and deliveries
- Communicate with you regarding orders, inquiries, or customer support
- Create and prepare custom designs, engravings, and branding materials
- Improve our website, services, and customer experience
- Send promotional or marketing communications (you may opt out at any time)
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following circumstances:
- Service Providers: Trusted third-party vendors that assist with payment processing, shipping, website hosting, or analytics
- Legal Requirements: When required by law, subpoena, or governmental request
- Business Transfers: In connection with a merger, sale, or transfer of business assets
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
5. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve functionality. You can control cookie preferences through your browser settings.
7. Your Privacy Rights
Depending on your location, including the Commonwealth of Virginia, other U.S. states, and international jurisdictions, you may have rights regarding your personal data under applicable privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), California Consumer Privacy Act (CCPA/CPRA), and the General Data Protection Regulation (GDPR).
These rights may include:
- The right to confirm whether we process your personal data
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete personal information
- The right to request deletion of your personal information, subject to legal and contractual obligations
- The right to obtain a copy of your personal data in a portable format
- The right to restrict or object to certain processing activities
- The right to opt out of targeted advertising, data sales, or profiling (where applicable)
- The right to withdraw consent at any time (for GDPR-covered individuals)
Black Mountain Digital does not sell personal data.
To exercise your privacy rights, please contact us using the information below. We may need to verify your identity before fulfilling your request. Requests will be responded to within the timeframes required by applicable law.
8. Children’s Privacy
Black Mountain Digital does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
Black Mountain Digital
Email: kirk@blackmountaindigital.com
Website: https://blackmountaindigital.com
This Privacy Policy is intended to provide transparency regarding how Black Mountain Digital handles personal information and reflects our commitment to professionalism, trust, and customer privacy.